Do you feel that there are not enough hours in the day?
Or that people don’t carry out your instructions properly? Are your team members getting you down with their negative attitudes?
Do you feel you have to do everything yourself to ensure that jobs are done properly and to your standards?
When October 10, 2017
Duration 3 half-days, 9.15am to 12.30pm
This event runs over three half days: Tue 10 Oct, Tue 24 & Tue 31 Oct 2017.
Where Jurys Inn Glasgow, 80 Jamaica Street,Glasgow, G1 4QG
In response to requests from local tourism & hospitality businesses, the highly successful Glasgow Welcomes: Supervisory Skills programme is offered as a suite of 3 half-day workshops. This allows participants to implement the learning within their business.
The Supervisory Skills workshops are aimed at supervisors and team leaders of all tourism-related businesses and organisations, whether new to the role or requiring a refresher.
It’s also very relevant to those who have attended the Glasgow Welcomes: Leading Service Excellence workshops and wish to add to their skills.
Session 1: Effective Communication Skills - Getting the message across to your team.
Session 2: Motivating the team.
Session 3: Delegations Skills - Developing an effective team.
Course fee includes the series of three workshops, refreshments, badge and certificate (awarded on successful completion of all three workshops).