Hotels and Catering

Host - Cameron Grill

Job region
Cameron House Resort on Loch Lomond - West Dunbartonshire
Contract type
Contract Part Time
Closing date
22nd September 2017

Job description

Vacancy- Host (Cameron Grill)

Casual position (hours expected to be circa 20 hours per week- change subject to business needs)

As Host within the Cameron Grill you will be the first impression that our guests are given for the Restaurant, you will be their first point of contact providing a warm enthusiastic welcome to all guests.

Reporting to the Cameron Grill Manager you will be a highly motivated individual, who is passionate about guest service and be exceptionally well presented with exceptional communication skills, displaying tact, diplomacy and warmth.

Operational duties will include:

  • Hosting within the Restaurant for Breakfast, Dinner & Sunday Lunch service, ensuring all guests are seated in a timely manner and warmly looked after throughout
  • Taking and completing dining reservations, both face to face and over the phone
  • Managing the online booking diary to ensure effective capacity management and noting all guest requests
  • Answering and directing calls and queries and offering help wherever needed
  • Responsible for adhering to function and business information, ensuring that all groups and events within the department are looked after and the information distributed correctly
  • Handling any customer comments or issues, raising complaints to management where necessary

Skills/ Experience Required

  • Have good operational knowledge and IT Skills
  • Have an excellent level of spoken and written English, with exceptional communication skills
  • have great organisational skills and attention to detail
  • Experience of reservation software such as Avenista, Open Table etc. is desirable
  • Be exceptionally well presented
  • To have a great personality and be genuine, approachable, attentive and instinctive
  • To be able to work shifts that generally will be between 7am and 11pm, which will include weekends and bank holidays
  • Impeccable attitude which stands you apart as an ambassador of the department
  • To be able to deliver excellent guest service, and be passionate about this element of your role


Excellent training and development

The opportunity to work in a world class hospitality setting

Free Meals whilst on duty

Free car parking

After Successfully passing your probationary period;

Free leisure club membership

Discounted Food and Beverage and Accommodation rates 

Cameron House Resort on Loch Lomond

Loch Lomond
West Dunbartonshire
G83 8QZ
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