Briar Cottages Lochearnhead Rated Amongst World's Best for Customer Satisfaction

Posted in: Tourism

HotelsCombined has rated Briar Cottages, Loch Earn, within the top 3% of accommodation providers in the world for customer satisfaction, following an extensive survey of different types of accommodation.

Briar Cottages on Loch Earn, hosted by Kim and Fraser Proven for ten years, offer luxury and pet friendly accommodation in the village of Lochearnhead within the Loch Lomond and The Trossachs National Park of Scotland.

HotelsCombined, compiled data from millions of guest reviews before translating the results to create its official Recognition of Excellence.

The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations based on a strict set of criteria.

In order to be considered, properties had to meet specific criteria, i.e, achieve a rating of 8.50/10 based on a minimum of 50 customer reviews certified by HotelsCombined, without flagging up major customer service problems, recurring or unresolved issues.

Briar Cottages boasts a high satisfaction rating among guests and travel industry experts earning its owners an impressive rating of 10.0 out of 10 from HotelsCombined.

HotelsCombined UK Award Program Manager Evelyn Taylor delivered news of the award, to Briar Cottages owners Kim and Fraser Proven. Evelyn said: "This award is in recognition for consistently achieving the highest standards of Customer Satisfaction worldwide. We know this because the team here at HotelsCombined undertook the largest analysis of customer opinions online across millions of points of data. We now have a complete and comprehensive understanding of over one million hotels worldwide, taking our team of data experts months to finalize.

Specifically to date, we found and processed 106 opinions that your guests have posted on a variety of different websites, forums and social media, resulting in an incredible score of 10 out of a possible 10. You are now representing the top 3% of accommodation worldwide for Customer Satisfaction."

Briar Cottages Owner Kim Proven said: "We are absolutely delighted to have been noticed for our customer service. It is our pleasure to treat each visitor with a warm welcome and assist in ways that matter to them. We love welcoming returning guests and meeting new visitors who bring stories from different parts of the world.

This is an unexpected honour as we did not apply for it , so it is true and genuine recognition for our commitment. We will share this honour with our guests though. They are the ones that have taken the time and trouble to share their experiences and photographs on a variety of review sites. There is no such thing as perfect accommodation. I believe that you can have a perfect experience though, based on your holiday criteria, budget and expectations being at least matched if not exceeded."

We are absolutely delighted to have been noticed for our customer service. It is our pleasure to treat each visitor with a warm welcome and assist in ways that matter to them.

Kim Proven Owner, Briar Cottages

Briar Cottages Joint owner Fraser Proven said: "What an honour during our 10 year anniversary running Briar Cottages! We take pride in continuous improvement here. We love it when guests return to find something fresh or new whether inside or on the three acre grounds that I landscape. In the last few years we have added a new steel jetty, sculptures, plants, a petanque court, 6 flag putting, upgraded garden furniture and painted in and outside the cottages amongst other things.

My greatest pleasure is listening to guests and chatting or having a laugh with those that want to engage. I enjoy seeing their reactions when we invite them to see the ancient cruck framed ceiling inside our b listed thatched cottage on the grounds too. No such thing as strangers here. Just friends that we have not met yet ".

Alberto Castellucchio, Market Manager of HotelsCombined United Kingdom said: "We are thrilled to be working with the best hotels and accommodation in United Kingdom and Briar Cottages is certainly among them. What is different about the Recognition of Excellence is the way information is gathered and analysed: it all depends on the guest and his or her experience with that particular accommodation.

With HotelsCombined, 30 million people are finding the best deal available on-line every month. With this award, we’d like to make it even easier for every traveller to identify the best hotel for customer service and therefore the best value for their money”

For more details on Briar Cottages Lochearnhead at